Repair Status

Device Repair Status

Please enter your serial number to see the current repair status of your device or select the button below to “Submit a Repair Claim.”
If you add a repair claim, we will process your request and email you a FedEx return label.

0 Records Returned
Current Status RMA/PT # Units Recieved/ Units in Group Received Date Serial Number Repair Details

Trafera Silver
(Similar to OEM Warranty)
Trafera Gold
(Trafera Default Warranty)
Trafera Platinum
Deductible $0 $0 $0
Hardware Fail
Send Parts for Repair
Advance Exchange
Accidental Damage Protection (ADP)
Spare Parts On-site
Theft / Loss
Per Device Limit on ADP N/A 1 Unlimited
Shipping We pay return shipping We pay shipping both ways We pay shipping both ways
Battery 1 Year 1 Year 1 Year Laptop / 3 Year New Chromebook
(1 replacement\ea.)
Stylus/EMR Pen/Apple pencil N/A 1 per device* 1 per device*

Per incident Support

Trafera offers per-incident repairs on the following devices: expired warranty, purchased without warranty, or purchased with another company’s warranty. We have the technical resources to repair most mobile Chromebook, laptop, tablet and desktop products. As an authorized service provider for multiple OEMs our ASP certified technicians can get the job done quickly and efficiently. We can quote repair services to get your defective technology back in service.

Please contact your sales representative for a no obligation quote.



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