Device Repair Status
Please enter your serial number to see the current repair status of your device or select the button below to “Submit a Repair Claim.”
If you add a repair claim, we will process your request and email you a FedEx/UPS return label.
| Current Status | RMA/PT # |
|---|
| Compare Warranties |
Trafera Silver (Similar to OEM Warranty) |
Trafera Gold (Premium coverage) |
Trafera Platinum (Ultra-premium coverage) |
|---|---|---|---|
| DEDUCTIBLE | $0 | $0 | $0 |
| HARDWARE FAILURE |  |
|
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| ACCIDENTAL DAMAGE PROTECTION | |
|
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| PER DEVICE LIMIT OF ADP | 1 | Unlimited | |
| SPARE PARTS ON SITE | |
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| THEFT/LOSS* | * |
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| SHIPPING | We pay return shipping | We pay shipping both ways | We pay shipping both ways |
| BATTERY | 1 year OEM | 1 year OEM | 1 year laptop 3 year Chromebook (1 replacement each) |
| AC ADAPTER | Mfg defect + 1 ADP incident** | Mfg defect + 1 ADP incident** | |
| STYLUS/EMR PEN/APPLE PENCIL | Mfg defect | Mfg defect + 1 ADP incident** | Mfg defect + 1 ADP incident** |
* Coverage for theft/loss is limited to up to two percent (2%) of the total units purchased at one time or under the warranty agreement. Does not cover replacement of stylus/EMR pen/Apple pencil or AC Adapters. Units reported as stolen must include a copy of a police report submitted with the claim. In instances of theft/loss, administrators are required to “disable” (lock the device) in the Google Admin Console.
** Excludes theft/loss. Replacement for manufacturer defect or one accidental damage incident over the lifetime of the warranty period after pre-exchange of the damaged unit.
Per incident Support
Trafera offers per-incident repairs on the following devices: expired warranty, purchased without warranty, or purchased with another company’s warranty. We have the technical resources to repair most mobile Chromebook, laptop, tablet and desktop products. As an authorized service provider for multiple OEMs our ASP certified technicians can get the job done quickly and efficiently. We can quote repair services to get your defective technology back in service.
Please contact your sales representative for a no obligation quote.
